Privacy Policy – Hidden Gem Massage Therapy

At Hidden Gem Massage Therapy, your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information, whether provided in person, via our website, email, phone, or text.

Information We Collect

We collect personal information to provide safe and effective treatment and to meet our legal and professional obligations. We only collect data that is relevant and necessary for our professional relationship with you.

When you contact us or book an appointment, we may ask for:

  • Name

  • Date of Birth

  • Address

  • Telephone Number(s)

  • Email Address

  • Emergency Contact Information

During your appointment, we may record:

  • General health and medical history

  • Medications you are taking

  • Specifics of your condition

  • Lifestyle and activity information

  • Physical examination findings

This information helps us tailor your treatment to your individual needs and ensure your safety.

How We Store and Use Your Information

We store records securely in both paper and electronic formats. Your information is used to:

  • Maintain a legal record of treatment and advice

  • Ensure continuity of care for ongoing treatment

  • Communicate with you about your treatment, exercises, or services that may benefit you

  • Conduct internal audits using anonymised data to improve services

We never share your information for commercial purposes without your explicit consent.

Sharing Information with Other Professionals

We may need to share information with your GP, consultants, or health insurance providers, but only with your explicit consent. If we provide a letter for you to pass on, it is your responsibility to keep it secure. Electronic communications are sent with all reasonable security precautions.

Retention of Records

We are legally required to keep records for 8 years after your last treatment. For children or young people, records are kept until they turn 25 or for 8 years after their death. Electronic records may be kept indefinitely to maintain your treatment history for future appointments.

Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Request corrections to any inaccuracies

To exercise your rights, please contact us by email or in writing.

Additional Notes

  • Website Links: Our website may contain links to external sites, which have their own privacy policies. We are not responsible for their content.

  • Cookies: Our website uses cookies to collect standard internet log information and track visitor behavior. You can disable cookies in your browser, but some features may be affected.

  • Policy Updates: We may update this policy periodically. Any changes will be posted on our website.

Contact:
Email: hello@hiddengemmassagetherapy.co.uk